A/R statement problem

[Dennis Duthie]

A/R debtors trial balance agrees with G/L so no problems with financials. My problem is only when debtors statements printed {Use open item} get extra nil balance customers but not all nil balance customers. {Option not to print nil balances already selected} Once a statement appears as a nil balance print it appears in all subsequent months. As far as I can see happens only where there has been a transaction at some point. Its like the system dosen't fully recognise the matching of receipt to invoice
Any ideas please?

[salkay]

you must be careful in what other options are choosen in maintain default information for customers...... if you only want customers with balances of 1.00 only check that one.. even if the customer has a debit and credit on the account depending on what you choose that will print also.

just reverify your settings

[Dennis Duthie]

Salkay thanks for response, have revisited settings, but problem is cumulative. A debtor's statement with no transactions and no balance normally won't print. However sometimes after a month in which there have been transactions which the debtor paysin full and then there is a month of no transactions the problem arises. Once it starts the statement prints regardless from then on. Hence have an increasing number of these.

Dennis

[salkay]

dennis when you printed them the month before are we sure you are answering that they have printed properly. you can always look in your history for the customer to see what the last statement date is also.

[Dennis Duthie]

Yes do click on statements print correctly. In history on problem children last statement date is always most recent month, ie currently 31 January & as far as I know there is no way to correct this. We use open item form of Debtors statement, don't know if this affects anything.
thanks for help

[salkay]

dennis what release and batch number are u on for ptree. also tell me all the checks in the default information for the statements?

[Dennis Duthie]

Salkay
Release 4atch03
Have Checks on - negative balance customers - balances at least ($1.00) - & print company name & address
NOT CHECKED - zero balances - any activity - invoice at least... days overdue - finance charge warning

Regards Dennis