Can issuing a check to customer be reflected in the customer's AR balance?

[SteveD]

Hi,
I hope the subject line wasn't too confusing. We're using DOS ver11, on WIN XP Pro.

Here's the situation/background :

Customer XYZ has a $0.00 balance, as reflected in the AR module.
We owe them $400.

We created a credit memo, I think thru the Invoicing module, for $400.

Now we want to actually PAY the customer a check for $400.

Is there a way to write the check AND have the AR module show a $0.00 balance after the check has been written?

The way I see this, it's kind of like asking, how to do the reverse of "Apply Payments", since during that process the customer's account is reflected in the AR module.

I'm sure there's a way to do this in the GL, but again, that wouldn't affect the customer's AR balance.

Thank you for your time!

[rick Prindivill]

Write the refund check to your customer in AP, noting the GL accounts that you are charging the refund against Accounts Recievable. This will Debit - Accounts Recievable - 11200 or equiv. and Creidt your Cash account.

Now go to Accounts Receivable and Maintainance Programs. Select Maintain GL Accounts. Setup a new Transaction Code MD and skip the Product Code. Now Debit the GL Account for Accounts Recievable and Credit the same GL Account for Accounts Recievable. You will now reconcile the open credit and the oen debit via the Accounts Receivable Processing Menu, Reconcile Open Credits. The last two steps here will offset the Credit Memo in Accounts Recievable and will adjust the Customer Account balance back to 0.00.

There is no direct interface between the AR and AP module.

[SteveD]

Thank you for your answer, Rick. I'll run this by our accountant and get back with you if she has questions.

Thanks again,
Steve