Adobe PDF invoices quit working with upgrade!

[jdncpa]

Our company sends 10-15% of our invoices via email. We print the invoices to an Adobe *.pdf file and then email the file to our customers. We have been doing this for about a year now.

Recently we upgraded from Adobe 4.0 to Adobe 5.0. Now, the files won't print without errors.

We get a peachtree cannot open file C:/.../jrnlhdr.dat. After this error serveral others pop up. They are the same but list different files that cannot be opened - jrnlrow.dat, alert.dat, alarm.dat, and general.dat.

These files aren't located on my C: drive either. They are on our server.

After these errors Peachtree is pretty much toast. I have to close and reopen. Then everything works fine - until I try to print a *.pdf invoice again.

I attempted to uninstall 5.0 and put 4.0 back on but the same problems occur with 4.0 now.

Has anyone else had this sort of problem?
Any fixes or suggestions?

BTW - I am running PAW9.0 on a WinXP machine, and a Novell SB server.

Thank you for any help

[sbpressman]

I'm having the same problem (see my post); it seems more related to PCAW than version of Acrobat (I never had 5.0). Maybe the 9.02 patch that was recently distributed did it. Of course, good luck getting tech support at Peachtree to help solve their own bugs -- unless you're willing to put up your house as collateral, provide your credit card number and establish a letter of credit.

[Factor Systems]

We recently launched our CompleteInvoicing service for Peachtree which allows you to email your invoices without first printing them to a PDF file

You can contact us for more information at info@factorsystems.com or our web site which is www.factorsystems.com.

[jorgeg]

Try saving the PDF Files on the same directory where the PeachTree Company Files are located. It seems that when you select other directory, PeachTree changes his path to the new directory.

[Craig]

You are not alone in facing this problem. I am currently having the exact same issue... identical all the way down to the same missing file (JrnlHdr.DAT).

As soon as I find a solution, I will be sure to let you know!

Craig

[dringstrom]

If you save the PDF files in your company directory, then you won't experience the error messages. If you save the files outside the company folder (which is typically something like c:\peachw\bcs) then Peachtree sometimes forgets that the data path is c:\peachw\bcs, and adopts the location of the PDF file as the data path. Since the .DAT files don't reside there, error messages occur. If you exit Peachtree, then relaunch it, the data path is restored.

In any case, a better solution than Acrobat for writing PDFs is 602 Pro Print Pack, available from http://www.software602.com/products/printpack/. There's a free demo, and the software itself is only $20. Plus, it streamlines the process. I've found it much easier, and certainly more cost effective, than Acrobat if all you want to do is e-mail invoices.

[mdminear]

i too have experienced the exact same errors and put help calls out on this site several times. each said to save to 'company file' (i did that.. but it didn't help). I am very good with computers and I think its more than silly in the 21st century with PDA's etc that you have to buy an outside package to do something as simple as send an INVOICE on email WHICH ALL companies need to do in this automated age. Peachtree should fix this one ASAP....