Deleted Invoice not completely eliminated

[Watergirl]

We invoiced a customer in error and deleted the invoice. It has been removed from every report and journal but the Sales Rep Report. Any ideas how I can get it off of there as well? Thanks.

[cigargerald]

What happens when you try to click that item on the report on the screen?

A good policy is to delete NO transactions in Peachtree. Either void, close, or reverse them keeps a better audit trail.

G-

[rick Prindivill]

You may want to run Peachtree Data Verification (FILE - DATA VERIFICATION) accepting all of the default settings.

[TheWolf]

I agree with Rick, it could be a ghost entry. Asked previously, can you double click on the transaction and it take you to it? If so, then the transaction has not been deleted or there is a duplicate in the system that needs to be corrected.

[Watergirl]

When I double-click the entry in 'Items Sold to Customer' or 'Customer Sales History' or 'Sales Rep Report' NOTHING happens - it doesn't automatically come up like it does for entries as it does in most reports. Funny - but that deleted transaction isn't showing up in 'Customer Transaction History'! Help!!

[LauraG]

Have you run the Data Verification yet?

[Watergirl]

Yes - I ran both the Data Reliability and the Data Access Verification reports and no errors were found.

[rick Prindivill]

Backup your files then change your accounting period to the one that represents the deleted Invoice. Change to Batch Posting (Maintain Company Info-Posting Method). Click on TASKS - SYSTEM and UNPOST the Sales Journal. Then repost all Journals and change your posting method back to Real Time.

[Watergirl]

Thank you for your detailed response, Rick. The directions were easy to follow - but alas, it did not work. The entry didn't reappear in the Sales Journal and it's not in the Invoice Register or the Customer Transaction History, but it's still showing up on the Items Sold to Customer, Customer Sales History, and Sales Rep Reports.

[rick Prindivill]

Some of your descriptive reports suggest that the problem is related to inventory related transactions.

Again backup your datafiles, change your current accounting period back to Pd 1, setup Peachtree's Integrity Checks (see Peachtree Help) and select the Data Synchronization Test - Inventory / Journal. This test will unpost your Journals and will then recalculate the Inventory related transactions following which it will repost your Journals. Following this test (test may take HOURS to run), print various Inventory reports as well as your Balance Sheet to check for any major changes in your Inventory related GL account balances.

[Watergirl]

The transaction had nothing to do with inventory. We only use Inventory for order entry - we don't use it for anything else. The invoice I created (and then deleted) was to be able to accept a payment from a sister company for items we purchased on their behalf - with our company's money, but not anything we sell. On a different but what I think may be a related note - we have had another frustrating issue pop up. I entered a check we received ('Receipts') from an employee for reimbursement of a personal item inadvertently put on her business credit card. (Peachtree would not accept the receipt unless her name was listed in either the Vendor or the Customer list - I made her a Customer). I put the amount against G/L account 5570 (Marketing) since that's the account the credit card payment was taken from. That receipt is now showing up in the Customer Sales History Report! Why?