designing forms (inv)

[maritaatdnb]

Help!!! I am trying to add company address, phone, ect to invoice "pre printed w/freight". I was able to make the additions and save it under a new name, but when I actually input and print an invoice..the information that I added ( company info) is not there. What am I doing wrong????

[Marka]

#1 - are you sure you are using your newly created form to print the invoice.

#2 - if you are using the newly created form printing the invoice then go back to form designer and make sure that the information you added did take.

Mark

[maritaatdnb]

When I preview the form the information I added is there. It is also there when I print the sample form but when I go to print an a real invoice I use that form but then the information I added is not there.

[Marka]

You can also try to see if the font that you are attempting to use for the company information is a font that maybe your printer can not print. Is it a standard font?

When in form designer go to Data Object Properties and be sure one of the fields for company information is highlighted. Select Use Printer Font and then try printing your invoice. Maybe you have selected a font the printer can not print.

[maritaatdnb]

It is set on "use printer font".. What I don't understand is that when I go into design or practice for the form I created all of the information is there, but if I enter an invoice and then use that paticular form to print it.. none of the info I added is there?? I really appreciate your help..if I don't get this figured out I am going to scream!!

[Marka]

Sorry, I really can't think of anything else that it may be at this point then. Please be sure you let me know if you get it solved.

Mark

[maritaatdnb]

Ok thank you for trying...this is driving me crazy!!

[GeorgeRichardso]

Just a thought! If you are using a pre-printed form you wouldn't want the Heading overwritten so perhaps that invoice form doesn't allow that change to print. Try the invoice Plain form. Hope this helps.

George

[Jacky Tse]

It can be a "printer driver" problem, make sure you've the most-up-to-date printer driver installed. Sometimes, if your printer doesn't have sufficient memory or the form is too complicated, output format can be different.

Another thing you may try is, disable the "use printer font" option. The reason is in case you're using a font that doesn't available in the printer, there'll be problems.

[maritaatdnb]

Thank you both George and Jacky...
I used both the "plain" and the "plain with freight" to design my form. All I am trying to do is add our company name, address, and phone numbers. I also tried with and without "use printer font". It let's me put all the info I want and appears to "save" it .. Then I go to use it to print an invoice and nothing..none of it is there. We are using a HP Lazer Jet 3150 printer. I don't know about the "driver" but it is current enough that I wouldn't think it would have any problems??

[richard kehl]

Which PT ver are you using?
All Inv forms in PT 2002 already have Voice and Fax included for the company.
If all else fails, try doing it with a text field(s).

[Jacky Tse]

Hope this shortcut helps you, if you're using Win2000.

http://www.hp.com/cgi-bin/cposupport/swindex.pl?p=hplaserjet18863&l=en&c=MicrosoftWindows2000

In case you really have no idea how to update printer driver, try to ask someone to help you. Believe it or not, very often this is caused by a problematic printer driver, though of course I can't tell you in certain.

[NWBizMan]

I'm using PT 2002 Accounting as of Jan 2002. I've been setting up a bunch of custom forms including an invoice with my logo and our own company name in a special font/size along with the company address the way we want it.

It occured to me that when you go to print your invoice that you should see a "Print Forms: Invoices/Credit Memo" dialog box after you hit the "Print" button with your invoice open on the screen. At that point, you then have the option to choose either "Use last used form: xxxxxx" or "Select from all existing forms". Are you choosing the right form here? Once you've chosen your custom form once, it will pop up next time as the selected form on the "Use last used form:" line in the dialog box.

Also, back in the Reports section, your custom form should show up with a little red arrow on the form icon. Does it?

I hope this helps and make sense.

Dave Ware