Help!!!!!

[julbug]

I have a huge problem this morning as I tried to log into Peachtree Pro I received a message "This application has failed to start because w3dbav80.dll was not found. Re-installing the application may fix this problem." EEEEKKKK!!! What does that mean and how do I fix this without ou loosing my data?? I'm in tears!!:( :( Thank you for any help you can provide.

Julie Wilson

[rick Prindivill]

Using your Peachtree program CD, run the Modify / Remove selection from the main startup menu and then select REPAIR. If this fails then uninstall the program and reinstall using the original program and data locations.

[julbug]

Thanks Rick will this allow me to retain my original data? And thanks again for such a quick response as I was just pacing and fretting until I saw your post.

Julie Wilson

[rick Prindivill]

Uninstalling and reinstalling will not touch your personal files, only Peachtree program files.

You can always copy your personal / company data folder to another location before starting the previously recommended process.

[julbug]

I wanted to let you know that I did the repair but now I am getting an error that says The procedure entry point ?Feature_2007SR1_report_optimize@@3QBDB could not be located in the dynamic link library pchup32.dll. What on earth does that mean and I'm I doomed?

[rick Prindivill]

Check to see if you have Microsoft Internet Explorer 7.0 or IE 7.0. If IE7 is your current Internet Explorer, you will need to uninstall it, and Windows will re-install IE 6.0 automatically. Then uninstall Peachtree and re-install the program. Peachtree experiences multiple problems with IE 7.0, especially if it in place before loading Peachtree.

[julbug]

HI Rick thank you so much for responding. I checked the version of Explorer and it is version 6. I'm not sure what is going on here but I am just at a loss and a stand still without access. I pray that I am able to get into it soon.

Julie Wilson

[rick Prindivill]

Disable all Anti-Virus Software and Firewall Software. Uninstall Peachtree and re-install. Once you have proven Peachtree to be functional, then re-enable your AV and Firewall Software.

[julbug]

Rick I just want to be sure before I do the uninstall that I do not lose all of the company data. So I just insert the Peachtree disk and uninstall after all anti-virus and firewalls are disabled and then reinstall and my info should be there? Man I'm on pins and needles and wish you were here to walk me through this as I will be in tears if this does not work!!!:(

Julie Wilson

[rick Prindivill]

Julie:

Uninstalling Peachtree does not remove your personalized data files.

There are Peachree Certified Consultants in Arkansas that you can contact as well as other qualified CC's. Check out Peachtree's website and local support options. http://www.peachtree.com/forms/html/psclist.cfm?Waiver=Yes