View Full Version : Program Hangs on Save

07-31-2007, 01:36 PM
During cash receipts entry, Peachtree "hung" when I tried to save a transaction. Had been posting all morning without a problem. Did a reboot, Did the Data Verification, Did the Integrity Check. After spending all day attempting to trace the problem, I still hang when trying to save a transaction in the receipts window. Any clues or fixes?

07-31-2007, 02:37 PM
Is it one particular customer or all customers?

07-31-2007, 03:52 PM
I did not try other customers, but also hung when I tried to open "select for deposit" after I did all the utilities. I wanted to see what the last transaction was that the program showed as saved. Not being able to get into that led me to believe that there is a problem with the cash module that is not detected through the utilities.? I tried other modules like purchase/receive inventory and saved without a problem. Are there any data file limitations in peachtree?

rick Prindivill
07-31-2007, 06:39 PM
Rename the file labeled UserPref.dat which is located in your Company's data folder i.e. UserPref.dat - UserPref.old. Peachtree will recreate this file when you next open your Company. This file has become corrupted and is creating your problem. This file is related to the PeachtreeToday feature and does not affect your accounting.

07-31-2007, 07:25 PM
This works with the network version? Can you explain to me how the Peachtree Today is connected to the problem? I'm not understanding that connection to the one module.

rick Prindivill
07-31-2007, 08:53 PM
Here is an excerpt directly from the Peachtree Knowledgebase for your review. KB-Answer ID-19312

"When going to Tasks, Account Reconciliation, Peachtree freezes, locks up, or kicks you out of the program."

When going to Tasks, Account Reconciliation, Peachtree freezes, locks up, or kicks you out of the program.

This is caused by a corrupt Userpref.dat file in this company’s folder. To resolve this, close the company and browse to this company’s folder in Windows Explorer. Rename Userpref.dat to Userpref.old. When the company is reopened it will create a new empty Userpref.dat file and will resolve the problem. In order to complete this process, follow these steps.

From the Maintain Menu select Company Information. Write down the directory.

Close the company.

Right click on Start and choose Explore.

Browse to the directory path you wrote down in step 1.

Right click on Userpref.dat and select Rename.

Change the .dat file extension to .old and press the Enter key.

Reopen the company.

08-01-2007, 05:57 AM
I'm afraid this did not resolve my problem. I renamed the file but still hang in the receipts. Anything else I can try? I am in my end of month process, and trying to not panic.

08-01-2007, 06:42 AM
Could you please tell us if it does this for only one customer or if it's the same for all customers?

PT does have some unstated file limitations.

08-01-2007, 06:58 AM
Applies to all customers.

08-01-2007, 09:29 AM
There must be some sort of file limitation. I ran an audit trail from the last backup up to the point the program stopped responding on save. I restored the backup and began reentering the data from the backup point. At exactly the same transaction number entered, the program hung again. Does anyone know how, short of purging data, how to get around this? I am currently running PT Complete 2005-MultiUser. I have 2008 to install but didn't want to do that until I finish closing the month. I will install IF I HAVE to, but does anyone know if the file limitation exists in v2008?

08-01-2007, 09:30 AM
Can you get into the receipts list (Tasks/Receipts, click on "Open")to try deleting the last entry?

If you are using real-time posting, have you tried switching to batch and then back to real-time to force a re-posting of items? (Maintain/Company Information)

08-01-2007, 09:36 AM
Here are a few links to other threads that may address your problem.



08-01-2007, 11:18 AM
J.R., Thanks for the link to the thread. Some of the suggestions like creating new accts is not an option. Do you know if the limitation issue was resolved in version 2008?

08-01-2007, 11:19 AM
I'm sorry, I don't know...anyone else?

08-01-2007, 01:37 PM
If it's any help to anyone, I purged the Receivables for the closed year (2005) then did a backup and data verification. This must have packed the files so I was able to resume the sales/receipts entry without creating new accounts and shifting balances.
Thanks, Peggy