Quantum 2008 - "maximum allowed connections"

[Alyce]

Greetings!

Beginning today, whenever I try to open PT Quantum 2008 I receive the error popup :
"You have reached the maximum allowed connections to Peachtree Accounting. Please restart Peachtree when one of the other users has disconnected."

OK, so I first read all that I could at the PT Knowledge Base. I doubled checked, and the updates are all installed that fix this sort of error. Then I read that there might be another application that uses Pervasive--checked and see that there isn't anything else that uses it, nor has anything new been installed lately. Then, I read here about deleting .cac files. Then I read back on the KB about uninstalling and reinstalling...

Well, I have tried all of the above. I still receive the same error when trying to start Peachtree on the office machine. The ONLY thing that I have been able to do is to make a clean install on another machine that has never had PT on it, create a new company, then restore the most recent backup into it.

What is interesting is that on the clean install machine, if I even TRY to browse to the LAN folder that contains the company data on the office machine with the error, I immediately receive a "maximum allowed connections" error and an immediate PT shutdown. End of story.

Thankfully, oh so thankfully, on the clean install on the other machine, I managed to have enough wits about me to change the global setting to NOT open the most recent company by default when I created a new empty company for the backup restore, so at least I can restart PT and then open the restored copy there.

So, apparently uninstalling--and all those registry key deletes, etc.--don't really uninstall PT Quantum 2008 completely, as a reinstall on the office machine continues to [my best guess here] try to open the most recently opened company. And deleting the .cac files doesn't do the trick either. Also, the .cac files are located within the company name folder, but PT dies with this error upon browsing to the folder that is 1 level up in hierarchy.

What am I missing? Are there other files or settings that also need to be deleted or altered? It is frustrating that I cannot even open up ANY company on the office machine--it IMMEDIATELY goes to the "maximum allowed connections" popup error and shuts down. :confused:

Tomorrow is the start of another workweek, and we have orders stacked up over the weekend that will need to be entered, processed, etc. We can re-enter all of the data entered this past Friday/Saturday morning after the most recent backup, but the clean install is on a machine I brought in from home, and I'd really rather that I could take it back home again soon. :-) What can I do to fix the problem on our office machine?

Many thanks,
-Alyce

[rick Prindivill]

Have you defined USERS in anyone of your Companies? If not do so. Peachtree employs Named User licensing. As such if any one computer has Peachtree open or the lock files remain that might suggest that someone is in Peachtree on any other station then you will receive this message. The EULA states that you can have up to 5 licensed named users. If you have not defined any users then you can easily reach the maximum number of users.

Open any Company and then click on Maintain - User Security and add Names and Passwords. Now change to the other companies, if applicable, and add the appropriate users to that company.

[Alyce]

Thank you for such a speedy reply!

In answer: yes, we have two users. One is an admin (me) and the other is the bookkeeper with less permissions.

However, I cannot start PT on the office computer at all. So I can't open any company on the office computer at all to be sure all the users are still listed correctly. I am guessing maybe that some setting somewhere has gone "snap" and changed some setting somewhere in the registry and/or general company data file.

The reason I say "and/or" is that I once again tried to uninstall PT Quantum 2008, and I followed the PT KB instructions for deleting folders, registry items, etc. and even went further, by doing a global search in the registry for any item listing "peach" or "pervasive" and deleting ALL those registry items. After rebooting, I installed PT Quantum 2008 again, and after all the installation screens were over I clicked on "yes" to open PT immediately. Again, I IMMEDIATELY received the same error, and PT closed. I couldn't even add our sales key, purchase key, and registration numbers! It literally just said "maximum allowed connections" on the very first run immediately after install and *poof* went down. There was no chance whatsoever to open any company, nor create any company, nor restore any company.

The "and/or" still continues, in that when I start PT successfully on my "borrowed" computer from home (I really don't want to leave it at the office) all is well, UNTIL I browse over to open the office company files.

I read on the PT KB that there was an update for the trial version if it was purchased during the trial, which ours was. I tried to check to see if that patch was ever applied, but I can't tell whether or not it was, and my file notes don't include whether we did it or not.

By the way, this is a standalone bookkeeping computer, not on the lan. I only connected my "brought-in-from-home" machine and the bookeeping machine to the office lan in order transfer the .ptb backup file to the computer i brought in from home to see if I could get it to run at all. So I still don't quite understand how this is happening to begin with (multiple users? we only have two), but despite my not understanding how it happened, I am more interested in getting the office installation working again.

To be honest, this isn't the first time we've had a tussle with Quantum, and I've suggested to my boss that perhaps it wasn't the best thing to use. However, from what I understand, now that we've converted all of our data, it's impossible to change PT versions. Is this true...?

We picked it because we have over 15,000 products, sell wholesale plus manufacture, and have to keep track of many customers, vendors, and inventory assemblies. But if we rely on it so heavily, yet these sorts of unexpected errors occur, with really no idea on what to do about them, I just don't see how we can justify the (my!) ordeal in getting it to work properly (yes, I am a bit frustrated and I don't want to leave my home computer in the office).

I do have PT Complete 2006 running on the same machine. If I can't get Quantum working again within 24 hours I'm going to have to figure out some way to get all of the data back into ver. 2006. Ugh.


Somehow I have a feeling working one Sunday isn't going to be the end of this... :-D

Do you suggest I wipe the hard drive, reformat, reinstall windows and then try installing again...? I have no idea where this error is being stored. And yeah, I'm that frustrated at the moment :-D (I missed dinner already)

Many thanks for your help,
-Alyce
PS: I normally don't rant this much but I really am a bit frustrated.

[Alyce]

Question:

You mention "or the lock files remain".
Where would the lock files be located, and can I delete all of them? Would lock files *anywhere* cause this error? Can I safely delete ALL files that end in .lck ??

Not sure why the existence of lock files would cause the program to not even start on first run after re-install, unless there is some file that I didn't delete that tells PT to look in some folder on first run...

Many thanks for your help,
-Alyce

[rick Prindivill]

There are two methods for you to try and isolate the problem.

First - Click CTRL-ALT & DEL. Open the Windows Task Manger and click on Processes Tab. Locate the file labeled "w3dbsmgr.exe" and if found click on the file name and then click on END PROCESS and OK. Now attampt to open Peachtree. The file that you shut down is the Pervasive database engine file. Peachtree will re execute it when you click on the Peachtree Icon.

If the problem continues then try the second test.

Second - On the computer where Peachtree fails to start and you do not receive any message, click on START and RUN. Type MSCONFIG and click OK. Now click on the SERVICES Tab and then click on HIDE MS Services. Now disable all remaining Services and click Apply. Now click on STARTUP Tab and click on DISABLE ALL at the bottom of the screen. Click APPLY or OK. Restart the computer. When the computer has re-booted, try to open Peachtree. Assuming that Peachtree now opens, we can assume that we have a conflict with one of the Services or Startups in the MSCONFIG file.

You can now go back to the START-RUN and type MSCONFIG and click OK. Click on SERVICES and click on Enable All. Click Ok or Apply and reboot. Try to open Peachtree. Repeat the process until you find the offending program that keeps Peachtree from opening.

[rick Prindivill]

Question - Are you using Windows Vista or Windows XP? How much memory (RAM) is installed on your computer? Right click on MY COMPUTER and then click on PROPERTIES. Here you will see the answers to both questions.

[Alyce]

Hello again :-) and thank you SO much for your help, truly and deeply appreciated.

The difficult machine in question is a dual boot, both XP Pro and Vista. However, we don't use the Vista boot at all, only the XP Pro. We got the Quantum version since ver. 2006 won't run on Vista, but then Vista had too many other problems, so we moved Quantum over to XP. Was running great until yesterday...

1 GB of RAM. I did run MS memory diagnostic and it does show 1 error on the Stride6 pass, so I will be pulling that stick of RAM shortly. The error doesn't seem to be affecting anything, and if it's the reason I'm getting the "maximum connection error".... ? but who knows.

The home machine I brought in is running XP Pro with 1 GB of memory, PLUS a zillion other things loaded on it (the office machine only has PT, Outlook, and Firefox). But again, PT Quantum is running fine on it at the moment (but I'm skeptical at this point for its lifetime there).

I tried your last two suggestions on the office machine, and both result in the same error: failure to start at all, with the same popup window of maximum connections.

At this point my suggestion to my boss is going to be to convert all the data back into PT Complete 2006, which at least we know how to fix when it has its "issues" from time to time. Lots and lots of data entry just before the year end close, but I am at a total loss of what else to do. I was thinking of wiping the disk and reformating, but if this same error comes back with Quantum, we'll just be in the same place all over again, and I won't have any hair left :-D

Actually, I probably have to do the reinstall of windows anyway, since I can't get XP Pro to go back to its prior boot configuration with all services running again (it just .... hangs. Doesn't do anything when I select "normal startup" within the System Configuration Utility window that pops up on every reboot now. And I'm not experienced enough to know how to fix that new error either. *sigh. I let it run for about 30 minutes, but I still can't get the original services running again.)

What a mess.... I wish there was some other application besides PeachTree that did all we need it to do off the shelf, but there really isn't.

Any other ideas..?? Looks like I'll be up all night in any event! I might as well try anything! :-D

-Alyce

[Alyce]

Here is the only thing I can find on PT KB:

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=21545&p_created=1189616400&p_sid=avKXtdSi&p_accessibility=0&p_lva=21478&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MzgwMSZwX3Byb2RzPTAmcF9jYXRzPSZwX3B2PSZ wX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9WW91IGhhdmUgcmVhY2h lZCB0aGUgbWF4aW11bSBhbGxvd2VkIGNvbm5lY3Rpb25zIHRvIFBlYWNoVHJlZSBBY2NvdW50aW5nLiBQbGVhc2UgcmVzdGFydCB QZWFjaHRyZWUgd2hlbiBvbmUgb2YgdGhlIG90aGVyIHVzZXJzIGhhcyBkaXNjb25uZWN0ZWQ*&site_ID=&p_li=&p_topview=1

It acknowledges that there is an error, but there is nothing about what to do once the error occurs. Only that one should install the patch (which I know have from the other computer I did the clean install on earlier this evening) BEFORE the error occurs.

I did follow their instructions here:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=21478&p_created=1187783119&p_sid=gwCejfSi&p_accessibility=0&p_lva=21545&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MzgwMSZwX3Byb2RzPTAmcF9jYXRzPSZwX3B2PSZ wX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9WW91IGhhdmUgcmVhY2h lZCB0aGUgbWF4aW11bSBhbGxvd2VkIGNvbm5lY3Rpb25zIHRvIFBlYWNoVHJlZSBBY2NvdW50aW5nLiBQbGVhc2UgcmVzdGFydCB QZWFjaHRyZWUgd2hlbiBvbmUgb2YgdGhlIG90aGVyIHVzZXJzIGhhcyBkaXNjb25uZWN0ZWQ*&site_ID=&p_li=&p_topview=1
but the Pervasive datasource listed in our file is correct. However, I did follow the rest of the instructions on that page anyway [for reinstalling] and when that didn't work, that's when I uninstalled again and went into the registry and deleted all instances of "peach", "perva", and any entry which included the path to the Quantum installation, reboot, reinstalled, and BAM, same error. But it just weirds me out that a GOOD, working install, on a totally different computer, is pulling up the EXACT same error when browsing to the company data path on the office computer (WITHOUT any Quantum being installed on the office computer). Pulls up local files fine, but shorts out the second the browse window to open a PT company even opens on the office computer company folder. This tells me that there is something in the /xxpathtoPTdata/Company folder that is short-circuiting PT, AND something somewhere else on the office machine that is preventing it from even doing a clean CLEAN install.

I've left emails and made a phone call, but it's Sunday so of course nothing is available there. Plus, I'm pretty sure my boss didn't pay for any support contract :-/

However, if you can sort it out, I'm definitely willing and able to make a donation to your website! It would save me the cost of a wig to cover my growing bald spot...

Many thanks, getting a little exhausted after this all-nighter, can't imagine how late it is for you!
-Alyce

[rick Prindivill]

Have you checked for Firewalls and or Anti-Virus software as being the source of the problem? Have you checked network rights /permissions as a potential source of the communications break?

Checkout the Peachtree Knowledgebase Answer ID 19584 as it has a downloadable SAS.EXE program that will identify A/V and Firewall software running on your machine.

Network rights must include Admin Rights or Equivalent on both the SHARE and on the SECURITY Tabs for the shared Peachtree related folders.

[Alyce]

Hello again,

Well, I have given up on getting it to work on the office computer as it is currently configured.

However, I have managed a "fix" to get us through year end close. I will attempt to figure out what is wrong after the new year. In the meantime, this is what worked for us as of today:

I installed and configured a virtual machine on the office computer, running XP Pro SP2, and then installed PT into that virtual machine. Installation went smoothly, no problems. I did have to increase the virtual machine disk size when I found out 3 GB wasn't enough to restore a backup into PT (at least, not large enough for one of our backups!).

In this way, I can more easily locate, verify, and control the various network settings, and so forth, which might be having an impact on PT running. But we'll see if I can glean any information from the virtual machine that I can use to reconfigure the office machine.

What's interesting, as a side note, is that PT is running more fleet-of-foot in the virtual machine than it ever did on the office machine directly. Probably has something to do with the fact that the virtual machine is ONLY running XP and PT.

In any event, if I ever am able to figure out "just what went wrong" I will post here. But so far the only thing that has worked is running it on a virtual machine.

Perhaps this might help someone else in the same predicament especially this close to year end when stress levels are topping! :-D

Many thanks for all of your assistance, it is greatly appreciated,
-Alyce

[desertrider]

I am having the same problem as listed here and wondering if anybody has solved this problem. I logged into peachtree support site and looked for the trial update but could not find it - does anybody have the link to download the trial update - I am hoping this will solve my problem?

Thanks in advance

[jamesbond]

Same here.

[TheWolf]

On a machine that will open, close the current company, so all you have is file, options and help. Click on help, customer support and service, then clear licenses> I think those are the steps. There is also a .loc file that I believe if damaged may cause this error.

[surendra87]

to everyone who posted to this thread! i tried everything.......when i say everything, i mean everything. Alyce, all wa u do, dont delete the "Company" folder! the loc file, i found all of em, and replaced them with the one's i have on my laptop.....
shitty laptop too cause its only 256 ram, 800 mgh processor and after installation it got 400 mb hard drive free space left. so definitely......we can see that this problem is not one that has to do with compatibility!

I disabled the modem, network card and still this shit dont work. i started in safe mode and it didnt work. i started in safe mode and ran ONLY command promt to replace some file. after that, i ran explorer and tried to run the program.....same error.

i dont think that one can actually get to clear the license my wolf because we cannot cannot get into the program!

i am getting to work using my laptop but its slow shyt! so, please someone fix this darn thing......

[TheWolf]

You might want to eliminate the foul language.

Uninstall and reinstall. You may want to actually pay someone to fix this problem, since it has to do with your environment.

[MrNovak]

O.K. I get the same error message when starting Peachtree Quantum 2008; "Reached the maximum allowed connections...".

I uninstalled PT2008 (cleaned up registry and directory's) and reinstalled, same message shows up again!
You can't even get into PT2008.

Before calling it a day I tried one more thing. I changed the DATE to the DATE I originally installed PT 2008 which was 10-30-2007. What do you know, PT 2008 was up and running again.

So, PT 2008 seems to run for 2 months before an error pops up and locks you out.

Now I have to find a fix.

NOTE: The peachtree updates might fix the problem, but I can't even install the updates, I get this message; "Setup cannot detect any peachtree products on this computer.."

Novak

[rick Prindivill]

Below is an excerpt from Peachtree's Knowledgebase that addresses this problem.

"You have reached the maximum allowed connections to Peachtree Accounting. Please restart Peachtree when one of the other users has disconnected"

Question
How do I resolve the error message “You have reached the maximum allowed connections to Peachtree Accounting. Please restart Peachtree when one of the other users has disconnected.”

Answer
The cause of this error message is due to how the Pervasive database is installed, during and after the Peachtree Accounting/Peachtree Quantum 2008 installation process.

Note: This article contains information about how to modify the registry. It is strongly recommend that you backup the registry before you modify it. You should perform these steps only if you are familiar with editing the Windows Registry. Please contact your local IT Administrator or Computer Consultant for assistance if needed.

Before proceeding to Section I, ensure that no other software programs that rely on the Pervasive Database Workgroup Engine OR Pervasive Database Server Engine are installed on the computer. It is possible that a conflict exists between Peachtree and other programs that also access the Pervasive Database in order to function properly.

SECTION I
To ensure that Pervasive is installed correctly after installing Peachtree, follow the steps:

Go to the Start menu and select Run.

Type in regedit and press the OK button to open the Registry Editor.

Browse to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Pervasive Software\Database Names\Version 9\Settings.

On the right, view the value of the Registry String DBNamesDirectory

If the value is: “C:\pvsw\DBNamesDirectory.”, you may have reached the maximum allowed connections for your version Peachtree. Make sure that the maximum # of users are not currently logged into Peachtree. If you are using Peachtree Premium Accounting the maximum # of users is five (5). For Peachtree Quantum, the maximum # of users is ten (10).

If the value equals “C:\WINDOWS” or “C:\WINNT”, proceed to Section II.
Note: Your system drive letter may be assigned a value other than c:\. Contact your computer administrator for more information.



SECTION II
After verifying that the DBNamesDirectory is pointing to another directory besides C:\pvsw\DBNamesDirectory, it will be necessary to uninstall Peachtree and the Pervasive Database.

Before doing so, write down the location of the DATAPATH and PROGRAMPATH noted in your edition of Peachtree Accounting/Peachtree Quantum.

To find the location of your Data Path and Program Path in Peachtree by Sage, follow these instructions:

Click on Start, Run (Windows XP) or if you are using Windows Vista, on the keyboard hold down the Windows Key + R and type in the following filename appropriate to your Peachtree Accounting edition.

Peachtree Filename

2008

Peachtree Quantum - Accountants' 2008 PTXA150.ini
Peachtree Quantum 2008 PTX150.ini
Peachtree Premium Accounting - Accountants' 2008 PPAA150.ini
Peachtree Premium Accounting - Non-Profits 2008 PPAN150.ini
Peachtree Premium Accounting - Manufacturing 2008 PPAM150.ini
Peachtree Premium Accounting - Distribution 2008 PPAD150.ini
Peachtree Premium Accounting - Construction 2008 PPAC150.ini
Peachtree Premium Accounting 2008 PPA150.ini
Peachtree Complete Accounting 2008 PCW150.ini
Peachtree Pro Accounting 2008 PAW150.ini
Peachtree First Accounting 2008 PFA150.ini

2007

Peachtree Quantum - Accountants' 2007 PTXA140.ini
Peachtree Quantum 2007 PTX140.ini
Peachtree Premium Accounting - Accountants' 2007 PPAA140.ini
Peachtree Premium Accounting - Non-Profits 2007 PPAN140.ini
Peachtree Premium Accounting - Manufacturing 2007 PPAM140.ini
Peachtree Premium Accounting - Distribution 2007 PPAD140.ini
Peachtree Premium Accounting - Construction 2007 PPAC140.ini
Peachtree Premium Accounting 2007 PPA140.ini
Peachtree Complete Accounting 2007 PCW140.ini
Peachtree Pro Accounting 2007 PAW140.ini
Peachtree First Accounting 2007 PFA140.ini




To find the Data Path, scroll down to the bottom of the third paragraph and look for the line starting with DATAPATH=.

To find the Program Path, scroll down to the bottom of the sixth paragraph and look for the line starting with PROGRAMPATH=.


Click to Enlarge:


Select File and Exit.

Follow these steps to remove Peachtree and the Pervasive Database:


From the Start menu, select Control Panel or Settings, open Add/Remove Programs and uninstall Pervasive Software PSQL v9.1 Client.

In Add/Remove Programs, uninstall Pervasive System Analyzer v 9.1.

In Add/Remove Programs, uninstall Peachtree.

Close the Add/Remove Programs window.

From My Computer located on the Desktop go to the C:\ drive, or from the Start menu, select Run and Browse to the C:\ . For Windows Vista users, select the Start menu and select Computer.

Go to the file directory C:\Program Files\Common Files.

Right-click on the folder labeled Peach and select Delete from the submenu that appears.

Go to the PROGRAMPATH directory that you wrote down in the previous steps.

Delete the following directories if they appear (Do NOT delete the folder labeled “Company”):

PTToday

Help

Reports

Lex

System


Go to the C:\ drive and delete the PVSW and PVSWARCH folders.

Go to the Start menu and select Run.

Type in regedit and press the OK button to open the Registry Editor.

Browse to and delete the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Btrieve Technologies

HKEY_LOCAL_MACHINE\SOFTWARE\Peachtree

HKEY_LOCAL_MACHINE\SOFTWARE\Pervasive Software\

HKEY_LOCAL_MACHINE\SOFTWARE\PEYX489ZK

HKEY_CURRENT_USER\Software\Peachtree

HKEY_CURRENT_USER\Software\PEACHW Release 15


Re-install Peachtree Accounting/Peachtree Quantum.

[MrNovak]

@rick Prindivill

I tried all of the above procedures, I tried uninstallers, still get "You have reached the maximum allowed connections...".

There must be a file or a registry setting that is telling PT 2008 to expire after 2 months. Uninstalling PT 2008 Leaves these files or Registry settings.

Like I said in my original post, I installed on 10-30-2007, it ran great until 12-31-2007 I get "You have reached the maximum allowed connections..."

I now have the latest updates installed. Same Error message.

Novak

[rick Prindivill]

Have you defined & license users in each of your companies? Otherwise, you can only have one user in Peachtree until you do so.

[MrNovak]

Have you defined & license users in each of your companies? Otherwise, you can only have one user in Peachtree until you do so.

Yes. I did the above.

I did finally get PT2008 completely working, atleast for now.

Here is what I did...
I completely uninstalled PT2008 files and registry Items.

I installed the latest PT Quantum 2008 SR-3 Trial setup file.(I was installing an older version that I had "PT Quantum 2008 SR-1 Trial setup file.")

That's all I did!
It must have been the older trial setup file giving me problems.

I changed the Date to 1-1-2010, and NO ERROR!

Thanks for all the Help.

Novak

[surendra87]

i plan of formatting the hard drive and srry about the language but its really annoying. it doesn't have to do with environment since i am not the only one with the problem....i tried what i know to get my PT to work...but in vane.

[surendra87]

and it seems that i will have to try and make some notes as to the dates that i install and uninstall and stuff......thanks novak!

[rick Prindivill]

Quote from MrNovak - "I installed the latest PT Quantum 2008 SR-3 Trial setup file.(I was installing an older version that I had "PT Quantum 2008 SR-1 Trial setup file.")".

It would seem that when updating from a TRIAL VERSION of Peachtre that some date related restrictions remain in the Windows Registry that can cause problems. The advice on these problems would appear to be - Completely Uninstall the Peachtree Trial Version(s) and then perform a fresh install of the purchased version.

[jac]

...it is always the same with Quantum. I purchase (oh my god why) quantum and have the same problem!!! From the hotline no qualified answer. Or have somebody here a solution? Please let me know!!!!!!!!

JAC

[stevej119]

Follow these steps to remove Peachtree and the Pervasive Database:


From the Start menu, select Control Panel or Settings, open Add/Remove Programs and uninstall Pervasive Software PSQL v9.1 Client.

In Add/Remove Programs, uninstall Pervasive System Analyzer v 9.1.

In Add/Remove Programs, uninstall Peachtree.

Close the Add/Remove Programs window.

From My Computer located on the Desktop go to the C:\ drive, or from the Start menu, select Run and Browse to the C:\ . For Windows Vista users, select the Start menu and select Computer.

Go to the file directory C:\Program Files\Common Files.

Right-click on the folder labeled Peach and select Delete from the submenu that appears.

Go to the PROGRAMPATH directory that you wrote down in the previous steps.

Delete the following directories if they appear (Do NOT delete the folder labeled “Company”):

PTToday

Help

Reports

Lex

System


Go to the C:\ drive and delete the PVSW and PVSWARCH folders.

Go to the Start menu and select Run.

Type in regedit and press the OK button to open the Registry Editor.

Browse to and delete the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Btrieve Technologies

HKEY_LOCAL_MACHINE\SOFTWARE\Peachtree

HKEY_LOCAL_MACHINE\SOFTWARE\Pervasive Software\

HKEY_LOCAL_MACHINE\SOFTWARE\PEYX489ZK

HKEY_CURRENT_USER\Software\Peachtree

HKEY_CURRENT_USER\Software\PEACHW Release 15


Re-install Peachtree Accounting/Peachtree Quantum.

Rick,

I'm having the same problem and have tried all of this and it still does not work. When deleting the folders, should I also delete "HKEY_LOCAL_MACHINE\SOFTWARE\Pervasive"?

Thanks,

Steve

[stevej119]

Now when attempting to reinstall, I get the message "The Pervasive database license code has failed to apply. Please contact Peachtree Technical Support for assistance. What now?

Thanks,

Steve

[rick Prindivill]

Have you disabled ALL Firewalls, i.e Windows Firewall, Norton, McAfee, ZoneAlarm, etc. If may be necessary to go to START and RUN - Type SERVICES.MSC to check for these services running in the background. If you find McAfee, Network Associates,Norton,Symantec or similar Firewall supplier then you could consider right clicking on the line and select STOP. These services will restart when you reboot the system.

[stevej119]

Rick, thanks for the reply. I've disabled all firewalls and I still get the same message: The Pervasive database license code has failed to apply. Please contact Peachtree Technical Support for assistance.

BTW, I have Complete Accounting 2008, but the problem is identical to what was described in this post.

Steve

[rick Prindivill]

Here is an excerpt from Peachtree's Knowledgebase related to the error message that you posted.

Question
I received the error “The Pervasive License code has failed to apply” or “Peachtree has reached its maximum number of connections” when installing or opening Peachtree 2008. How can I correct this issue?

Answer
These errors are caused because you have a system or boot drive other than C:\. To correct the issue, you will need to successfully install the Peachtree application first, then uninstall the Pervasive installation from Peachtree 2008 and reinstall Pervasive ONLY from the Peachtree 2007 CD. In order to continue with the instructions you will need to have your Peachtree Accounting 2007 Install CD. If you do not have a copy of Peachtree Accounting 2007, please call into Peachtree Customer Support and reference Answer Id 21360.

If you are upgrading from Peachtree 2007 and are receiving the error “The Pervasive database license code has failed to apply” during install, follow steps 1-16. If you are receiving the error “Peachtree has reached its maximum number of connections” when opening Peachtree, follow steps 8-16.


Click to Enlarge:


Uninstall the Pervasive PSQL Workgroup and Pervasive System Analyzer from the Add/Remove Programs Control Panel in Windows XP. If using Windows Vista, access the Programs and Features Control Panel to remove the programs.

Press the Windows Logo key on the keyboard and the letter R simultaneously to open the Run window.

Type in Regedit and press the OK button.

Delete the HKLM\Software\Pervasive Software registry key.

Delete the PVSW folder from the system root. For instance, if your System drive is F, you will need to browse to F:\PVSW to delete the folder from the F:\ drive.

Reinstall the Peachtree Accounting/Quantum 2008 program.

Once the Peachtree application has been successfully installed, continue with steps 8-16 below.

If Peachtree 2008 installed successfully but cannot be opened due to error “Peachtree has reached its maximum number of connections”:


Click to Enlarge:


Uninstall Pervasive PSQL Workgroup and Pervasive System Analyzer from the Add/Remove Programs screen in Windows.

Press the Windows Logo key on the keyboard and the letter R simultaneously to open the Run window.

Type in Regedit and press the OK button.

Delete the HKLM\Software\Pervasive Software registry key.

Delete the PVSW folder from the system root. For instance, if your System drive is F, you will need to browse to F:\PVSW to delete the folder from the F:\ drive.

Browse the Peachtree Accounting/Quantum 2007 installation CD.

Open the PervasiveMin folder.

Double-click on PSASetup.exe to install the Pervasive System Analyzer (PSA).

After the Pervasive System Analyzer install completes, double-click on the MinV91WorkgroupInstall.exe and click next through all steps until the end. (Note: If you receive an error during this step that the Pervasive System Analyzer failed to run properly just click OK on the message)


Peachtree Accounting/Quantum 2008 should now open properly without any errors.

[surendra87]

man, i tried everything.....everything. the only, and i mean.....THE ONLY solution to this god forsaken problem is to format the computer and install everything in fresh......i even tried system restore for crying out loud......nothing, absolutely nothing works!

actually, i am glad that i formated the pc cause now i got loads of space to download new stuff.....haha. my boss asked me: "so what are you going to do with 70 gigs of free space?".......

simple: "its full in a week!"

haha. so, in light of all the bad things, formatting isn't so bad....

[stevej119]

Rick,

In trying to order the '07 install CD and giving them them Answer ID 21360, I was told that what I really need is the newest release of the '08 version and they're sending that to me. Can you confirm for me that I'm getting the right thing?

Thanks,

Steve

[surendra87]

this is freakin me out now.....i formated my pc and reinstalled peachtree. now after about one week....i am getting the same darn problem! i think this thing has something to do with ms acces and linking external data and so forth.....fix it please!

[jac]

...until now the only solution is for me to reinstall each week vista and peachtree. If I can cache this sales guey who sold me this stupid soft i will kick him. I really ask me for what I paid so many money and then it works like this.

[surendra87]

well, server 2003 is running this kinda good. and my pc at home which is on windows xp sp2 is running it good too. i dont know what caused the problem in the first place.......but i like the fact that server 2003 running. its a good software but really, i wish someone will solve this problem for those who still have it.

[MadTurki]

Yeah definitely. I've had this problem as well. Now the only anomoly I have is that stupid fdisk (or stupid me) made the partitions wrong and Windows installed on the D drive. I guess I'll go ahead and blow it all away and try to do it right... bah

[BelindaThor16]

Yes. I did the above.

I did finally get PT2008 completely working, atleast for now.

Here is what I did...
I completely uninstalled PT2008 files and registry Items.

I installed the latest PT Quantum 2008 SR-3 Trial setup file.(I was installing an older version that I had "PT Quantum 2008 SR-1 Trial setup file.")

That's all I did!
It must have been the older trial setup file giving me problems.

I changed the Date to 1-1-2010, and NO ERROR!

Thanks for all the Help.

Novak

MrNovak, after many hours of troubleshooting and extensive research on this issue, your solution actually worked! I hope it did for others too.
Here's what i did:
i) I uninstalled the entire application as Section II in the thread
ii) downloaded the latest Trial version from Peachtree.com
iii) installed the software
iv) Inserted my purchase key to activate the full version

After doing the above, the problem disappeared (even after 2 months)!
Thanks for everyone who contributed to this.

[Hank Tank]

Seems i have a work around/fix for this....this solution worked for me on 2 different PC's one with Vista other with XP...and i never had to uninstall!

Seems i got the error exactly 2 months after installation- just like some other users....anyways.

After i got the "max number of users....."erorr message; i turned the windows clock back 1 month. restarted PC then ran Peachtree as normal, it works!(on the XP machine i had to restart twice...) then i checked for updates (via Peachtree)and installed the SR-3 update. Closed Peachtree applied the update, changed the clock back to current date, ran Peachtree and everythng works fine. :D
Hope this helps anyone else. I have been a PT user for many years and could stand to change to anything else! ;)

[govietnam]

Dear all,
I have the same problem. But now, I cannot find the PT 2008 SR3 on the peachtree website. Can you help me?
Tks

[Lisa_p]

http://www.peachtree.com/html/updates_available.cfm

Pick your flavor, then 2008 R3

[govietnam]

Dear all,
I install PT quantum 2008 (multi user) few month ago into my computer (XP SP2) and it's working but too slow because my computer not enought memory for 10 user login.
Now, I want to move my database to main server (install windows server 2003 enterprise). When I install successfull, I cannot run PT because of "maximum allowed connections". I run update file to SR-3 and have error that "PT cannot find the release version from your computer".
How's I solve this problem?
Thank you for your help.