Customer Statement Issues

[cbc]

When I printed customer statements recently, several accounts (of approximately 500 existing receivable accounts) didn't generate a correct statement. I printed an open item statement to list all open items. However, as I was checking the statements, several were incorrect. The following problems were found.

a. Two accounts that have open items didn't print a statement. I tried to print a statement for these accounts again, and Peachtree said there wasn't anything to print.
b. Seven accounts list some of the open items but not all open items. The total on the statement only reflects the open items listed on the statement, and not the actual balance owed on all open items.
c. One account lists all open items and totals it correctly in the aging at the bottom; however, on the total line listed on the statement, it shows an incorrect balance. (The total owed is $1,705. The total line says only $485 is owed.)

The other 490 statements printed correctly. I have ten that have problems.

I am currently using Peachtree Premium Accounting 2006 (this is also what it says under the Release). Any suggestions?

[rick Prindivill]

Check for program updates - Services > Check for Update.

Check your Default Settings - Maintain Default Information - Statemens & Invoices.

Change your current Accounting Period back to Period 1, then click on FILE and DATA VERIFICATION. Run this process, accepting all of the default settings. DV will force a data backup before running. When finished, review the error log, as applicable.

[cbc]

Thanks for your help! I checked for program updates but there wasn't any. I checked my default settings for the statements and invoices. I also ran the data verification with period 1 as my accounting period. Sure enough, there was an error. It said, "i/o error in file ...jrnlhdr.dat . I did the recommended chkdsk and reindexed the journal header file. I then did the data verification again and it was completed. However, I am still having the same problem with the statements not listing all the open invoices and having the wrong total amount due. Any other suggestions?

[CraigFL]

Do you see the open invoices in the RECEIPTS window for that customer? Is the total correct? You may want to double-click on an invoice with a problem, look at the JOURNAL entries and SAVE it to see if that makes a difference.