Can't change Customer ID in Complete Accounting

[Texasace33]

We have several problems since installing Peachtree Complete Accounting, we did an upgrade, at that point they told us we needed a multi-user license, which we purchased. But they will not help us get the bugs out, (only one call!!!). The data is stored on our server and we have installed version 8 on all machines.

We have now discovered we can't change customer ID's, the message says we are a multi-user! That is one of the reasons we purchased the upgrade was to change ID's.

Second after using this for a year, we find that is it pulling information in from previous years and not giving us correct information. Example, person was billed in 4/00 and it is showing 4/02, payment was 5/01 and shows as 5/02.

As the inventory is pulling things in from 2000. Peachtree didn't want to help and our ADP system doesn't support Peachtree.

Does anybody have any ideas how I can get things changed and get correct information from this program. We have being using since 98 and haven't had any trouble until we upgraded, but didn't know we were getting incorrect until we closed the previous year.

Hope someone has some ideas, sorry this is so long
have been looking for somewhere to get help.

Thanks

[TheWolf]

What happens when you try and change the ID? If you are getting some type of dialogue box please give the exact message. As to the other it sounds like either mis-entry or some data corruption. What makes you believe the dates are incorrect? Are you able to delete the transactions and rekey them?

[Texasace33]

Originally posted by TheWolf
What happens when you try and change the ID? If you are getting some type of dialogue box please give the exact message. As to the other it sounds like either mis-entry or some data corruption. What makes you believe the dates are incorrect? Are you able to delete the transactions and rekey them?

Wolf:
The message that I get is " You are attempting to perform a process to your company data that requires single user access. Please try again when no other users are accessing PeachTree Accounting for Windows" when I tried this no one had PeachTree opened on their computer.

The other problem with the incorrect data is I try to get sales-6/30/02 and I get information form 6/00 and such. The reason I know this is I looked up one order that was showing as sales in 6/30/02 and it was billed on 6/14/00 and paid on 10/23/00. I also pulled up a customer and it showed him invoiced 4/02 paid 4/02 put in the listing on his history it was really 4/00 and paid 5/01. These years have been closed.

Any ideas?
Thanks

[Marka]

Switch to single user mode. Should be in the menu selections at the top menu bars. This should switch you to single user mode and then allow you to make those changes. The system is telling you that the system is set at multiuser mode and it needs to be set at single user mode in order to make these particular changes. This will happen with other changes you make in the future.

Mark

[TheWolf]

If there is no one else in Peachtree when you are getting this error then reboot the computer the data is located on. You can get this error if one of the .lck or .ptl files get stuck open. Usually I see this when a customer said one of their workstations got an error and dumped them out.

As to the sales problem, where are you see the incorrect figures?

[Texasace33]

Wolf-

I am seeing the incorrect data in sales reports, when I ask for sales 6/30/02 I get them plus some sales from 6/30/00. That is about the time we upgraded to complete accounting multi-user system.

Since Peachtree wants me to upgrade to Peachtree Complete Account 2003, do you think the problem will just continue? I would really like to get this fixed. I tried to find the Integrity Check or Repair Company it said not to do any of this without contacting a Tech person??? The other problem I have is I did make a back up this morning, but won't the problem still be there? I don't have any idea how far back it goes and the server that the data is on is backed up by ADP support team, and they don't help with Peachtree problems as they don't have people that know the program. I am thinking this could all have happened when we upgraded to Complete in 2000 and we just now find out about it when we had a major meeting wanting figures!

Is this Integrity check something I can do on a multi-user system, as that is what we have?

Thanks for the information

[TheWolf]

Customer/Journal Sync Test

Please change to accounting period one before doing the following.

Loading Peachtree with Integrity Check


In Windows 95, 98, ME, XP, NT, or Windows2000:

Go to the Start Menu and Choose Run
Type in c:\peachw\peachw.exe -i

This will load Peachtree with two new options under the FILE menu. Never choose these options without being instructed to do so by a Peachtree Technical Support Person.

Choose File and Integrity Check.

Choose to make a Backup.

In the Integrity Check Screen, run these tests:

Check off Reindex Files on the left and choose Customer on the Right and click OK
Go back into File->Integrity Check. Click Continue.
Check off Reindex Files on the left and choose Journal on the Right and click OK
If you are using release 7 then make sure your release number starts with 7.0.03, if it does not go to www.peachtree.com/update7 and get the update file and run it.
If you are on release 8 you should be on release 8.0.02 or higher. If not you will need to go to http://www.peachtree.com/html/updates_available.cfm
In Release 8 and above the Journal file has been split into two different files, Jrnl Header and Jrnl Rows. Choose these files in Release 8 or hogher, instead of the Journal file.
Go back into File->Integrity Check. Click Continue.
Check off Customer/Journal under the Data Synchronization Tests and click OK

Take note of any errors encountered along the way.

Once the test is done, check your reports to make sure the problem is resolved.