Lost transactions in PT2010

[BRYAN1954]

I have a problem with several cash disbursements transactions that have disappeared from the data file. These transactions are random and all disappeared since the upgrade from 2009 to 2010. Has anyone seen this happen before? I can make no sense of it.

[rick Prindivill]

Open your Company in Peachtree then clck on FILE and select DATA VERIFICATION. Follow the prompts and then check the Error Report when the process finishes.

[cigargerald]

With 2010 Quantum AE SR1, we've had a number of Sales Orders disappear. In fact, one happened this evening. The one this evening was interesting. The Sales Order was on the Customer Management dashboard, and when I clicked it it said another user had erased it. I was the only one there at the time. Of course, the invoice the corresponding invoice was messed up, too. Data Verification put the invoice back, sort of, it said it referenced an unknown Sales Order, and put the items on the right-hand tab.

I've seen two others that the Sales Order number and amount will appear on a list, but when you click them, the only thing there is the customer name, date, and Sales Order number.

Very Scary!

[cigargerald]

A little more, while that Erased Message was still on my screen and you could still see it on the list, I called PT Tech Support. I didn't have great confidence in the rep as he asked where I was seeing it like "on the aged receivables list" and I responded it was a sales order and not an invoice. He said something else that made me doubt his knowledge, and wanted instructed me into the purge task since he felt our data files were large. I asked if there was someone else I could consult with, and he seemed anoyed that I questioned him, and transferred me to a closed queue. So, that ended the call for the night.

G-

[BRYAN1954]

I performed the Data Verification. It indicated no errors were found and did not correct the problem. Any other suggestions?

[Marques Ward]

A little more, while that Erased Message was still on my screen and you could still see it on the list, I called PT Tech Support. I didn't have great confidence in the rep as he asked where I was seeing it like "on the aged receivables list" and I responded it was a sales order and not an invoice. He said something else that made me doubt his knowledge, and wanted instructed me into the purge task since he felt our data files were large. I asked if there was someone else I could consult with, and he seemed anoyed that I questioned him, and transferred me to a closed queue. So, that ended the call for the night.

G-

You can call back and odds are good you would get someone new. Some techs are new this time of year but many are very experienced. I think you should look at your audit trail and see if Peachtree recorded the activity. (Such as who deleted it, etc.)

[Marques Ward]

I have a problem with several cash disbursements transactions that have disappeared from the data file. These transactions are random and all disappeared since the upgrade from 2009 to 2010. Has anyone seen this happen before? I can make no sense of it.

You also mentioned that you ran data verification.

The problem could have occured in conversion. Do you still have 2009, and would another conversion cause you to have to redo a lot of work? Because if you can, I would recommend checking the 2009 data before converting.

[BRYAN1954]

The audit trail report does not show anything that a user did that caused the transactions to disappear. I run several companies on Ptree. The problem of the cash disbursements entries disappearing occurred after the conversion from 2009 to 2010 on some, but not all companies. The transactions that disappeared were on different dates - no consistency in anything that I can determine. It all seems random. Converting again from 2009 to 2010 will cause much work. I will re-enter the missing transactions rather than reconverting. I wish I could prove it was a conversion problem. I could then feel better about it not occurring again. I guess I will just have to keep a close eye on the transactions going forward. Thanks for the suggestions.

[Marques Ward]

I dont always do this now, but we used to always run a data ver. before converting. i.e. I did one the other day that found over 15000 errors and fixed them, but the customer did lose a transaction. Each version recently loaded a newer file to improve connectivity to the network, but I used to post a paper written by Robert Walraven talking about how network errors occurred.

Anyway, although I would suspect that you have had intermittent disconnects, from the network, it may have gotten better just because you installed a newer version. I would run datachecker regularly just to make sure nothing is getting corrupted. You can find it on this website