voided payroll check

[jcnixon]

I voided a payroll check, however, it still showed up in my month end payroll reports as a valid check, not as a voided check. Consequently, I paid the payroll taxes on it! Is it better to just delete the check instead of voiding it? What is the purpose of having the ability to void a check if it still shows up as a valid check?

[dringstrom]

Choose Help, About, and let us know exactly what version you're using. You may be missing a patch.

[jcnixon]

Version 8.0.03.046

[dringstrom]

You're up to date for your version, so it may be a data integrity issue. Deleting a check is always a sure fire way to ensure that it's truly gone, but it also eliminates your audit trail. You can try reindexing your data files to see if that resolves the issue, or delete the void check to be sure.

Hope this helps!

[jcnixon]

thanks will, try the reindex.

[jcnixon]

Tried all the reindexing and data synch tests, still does not show voided checks. If you pull the check up in the payment window, using edit, it shows the check voided, but if you look at any reports at all, the voided check does not show, it shows as a valid check. Any other ideas?

[livid]

I always recommend deleting the Payroll checks vs. Voiding. If you need the audit trail that it would leave behind I recommend posting a blank check that uses that check number with a "V" on the end.

[David Palmer]

My experience with voided payroll checks is that the original payment shows, but later in the reports there is a credit transaction for the voiding. If you voided the check in a different month than it was written the credit transaction will be in that later period.

[dringstrom]

David Palmer makes an excellent point here. Is your void in a different period from the initial transaction?

[jcnixon]

problem resolved! Thanks for all the input. Apparently there was a data error and even though the check was showing voided on the screen, it showed up in reports as valid(it was originally voided in the same period). Since the check was written in a prior period at this point it could not be delete, so what we did was delete the original and recreate it, then voided it in the current period and it showed up just fine on current reports.