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hmiller
01-11-2011, 06:12 PM
Alright, so I've got an invoice from 2009 that my customer finally paid (yea, it was about time). The only problem is that when the invoice was created, it was accidentally saved without an invoice number. We closed the year with the invoice still outstanding and now, whenever I try to apply the payment, it doesn't show the invoice but his customer ledger shows it as still outstanding. I've tried going into the invoice and receiving the payment directly from that screen but the 'Save' button is greyed out so that's a no go. I tried just adding a credit memo to his account but it still shows he's past due by 180+ days on his statement.

Any ideas?

Harold

TheWolf
01-12-2011, 05:51 AM
You need to print the invoice using the forms section, and it will add the invoice number to it. Then it will appear in receipts and you can apply the credit memo to it.