Aged Receivables Report not in balance with receivables on General Ledger

[Unregistered]

There is a sales invoice in our Aged Receivables Report that when highlighted and displayed shows "Paid In Full". This invoice, in fact, was paid but has been aging since the paid date of January 9, 2001. As a result, the General Ledger correctly shows our receivables balance while the Aged Receivables Report is over stated by the amount of the paid invoice. We'd like to know how to get behind the scenes to remove the invoice from the Aged Receivables Report. We would appreciate the assistance.

[Diane Koers]

First - Make a backup

Next, run an integrity check. Click on Start, Run and type c:\peachw\peachw.exe -i

Click on File, Integrity Check
Run ONLY the test called Invoice/Payment Sync test for Accounts Receivable. When the program finds the problem invoice, you should mark that the Invoice is correct. This should fix the problem.