Delete Pending Invoice Transactions

[kimt]

We had a problem with missing invoices - the document register in invoicing listed them, the inventory transaction register had the activity, we had posting reports when they were posted, but - they were not in Accounts Receivable. However, when we query the customers in A/R, it shoulds a pending amount.

To avoid messing up the inventory and to enable us to post the cash receipts, we entered the invoices directly into A/R.

How do I get rid of the pending invoices reflected in some of the customer queries? I had spoke to a local technician who mentioned that there was a way to delete pending invoices or transaction on an individual basis but we never got around to addressing that. Does anyone have any experience with this?

[chikamic]

You can go into IN/OE Processing, select post/convert documents, and from there you can either choose delete previously posted invoices, or unpost sales invoices.

The problem here is that misreporting (data appears in one area and either does not appear in others or appears incorrectly), is always a sign of data corruption. You need to back up your data and then run recover data files on IN/OE and A/R and see if that straightens out your problem.

Michelle

[chikamic]

You can go into IN/OE Processing, select post/convert documents, and from there you can either choose delete previously posted invoices or you can run UTILBA (I think I have posted instructions on using UTILBA), and choose reset net pending, then choose A/R.

The problem here is that misreporting (data appears in one area and either does not appear in others or appears incorrectly), is always a sign of data corruption. You need to back up your data and then run recover data files on IN/OE and A/R and see if that straightens out your problem.

Michelle