Finance charges

[Unregistered]

I recently purchased Peachtree 2002 Complete. I am trying to do my end of month billing and when I try to print out a finance charge report it keeps comping up with a message "no customers within the range specified." For some reason it is not computing the finance charge. Any suggestions as what to do? I'm needing to get these statements out and am very frustrated and upset. I paid close to $300 for this program and have had nothing but problems. To me this seems like false advertising. This company is making big bucks on their product and from what I see everyone has complaints - especially about the support offered - which of course, costs more money? Is this a racket???

[barknbite]

Would I be throwing gas on the fire if I mentioned that Staples this weekend ran an ad for the Single User Peachtree Complete 2002 for Free?

[Diane Koers]

While Peachtree is not the product for everyone, it is a very good accounting software for most small businesses, especially for the money. The reason you hear so many complaints is that this is the place people come for help solving problems. There are thousands and thousands of success stories with Peachtree users; we just don't hear from them. Remember, "the squeeky wheel gets the grease" (or something like that).

You stated: I am trying to do my end of month billing and when I try to print out a finance charge report it keeps comping up with a message "no customers within the range specified." For some reason it is not computing the finance charge.

I need a little more information. What are your default settings for finance charges? What are you entering on the filter screen when you try to calculate finance charges?

Let me know, and I'll try and help.

[Unregistered]

Diane -
To start off - I have used Peachtree for about 5 years and have upgraded on several occasions. The last program I had was 7.0 and I have now upgraded to "Peachtree 2002 Complete. My default is set up for finance charges, exactly as I had it set up in the 7.0. I did have to change the default on my printer so that statements would print out right as I was having a problem with one column eliminating the first letter or word in the column. Changing the default on the printer corrected that error. What is happening is when I go in to Tasks, go to Finance Charge, do a range (I have also left the range blank), click on apply finance charge and select report by summary and by customer name. When I click to apply I get a message "no customers within the range specified."
I hope you understand what I am explaining and really appreciate any help you can give me. Thanks

[ghost-writer]

It is not unusual for the "Apply finance charges" box for your customers was unchecked when you converted.make sure that each customers record has that box checked.
If they are not checked, then there would be no customers in any range you select

[Unregistered]

I did check some of the customers, but not all. Those that I did check, the "Apply Finance Charges" box was checked. Looks like I had better go through all of the customers. If they all are checked properly and it still doesn't work do you have any other suggestions?
Thanks!