Not posting to Subsidary ledgers

[amyr]

The Aged Receivable report balance from 9-28 (printed version) is different from today's version. Same date was entered and no adjustments were made. It was researched and found that an invoice and a credit memo did not post to the subsidary Accounts Receivable ledger. It did post to the Sales Journal and the General Ledger. Documentation shows the information stayed in the system until 10-30. Printed weekly reports and the two items were where they belonged. Yesterday a normal review at the end of the month was done and the reports for the same dates do not match.

Is this a software glich?

[Baytek]

Sounds like the link between the index and the actual transaction was broken and therefore, the items didn't appear on the Aged Receivables report.

Running Data Verification or reindexing the journal header and journal rows files would fix the problem.

For more information, email support@baytek.com.