AR Report and GL Balance totals do not match

[GoldenROM]

All SJ invoices have been entered and all CRJ receipts have been entered, yet the total balance on the AR report does not match the balance on the month end GL trial balance. I have gone through each transaction in the month and everything appears to have been entered properly. We receive numerous pre-payments which are posted against receivables which I thought may have been the problem. But, when I try and add up the total, I cannot reconcile there. There are no GL entries in the AR account - just SJ and CRJ entries. I cannot get this to match. I have tried running an integrity check and that doesn't seem to do it.

Has anyone else experienced this or does anyone have any suggestion on where I can look?

Thanks!

[carrie]

Peter several reasons, but the one reason, did they ever match?? then go from the last month that it matched and back into it that way. Also what i/c have you done. Is the AR balance higher or lower on the AR report or the Balance Sheet? What version and batch. you can email me at salkay@aol.com.