Voided cash receipt shows in Cash Receipts Journal

[MannyM]

We invoiced a customer, and then voided the invoice, which then automatically voided the cash receipt (or so we thought) since it shows as zero when you open the Cash Receipts transactions. BUT the cash receipt still shows up in the Cash Receipts Journal and of course screws up the totals. How do we fix this?

thanks

[Lisa_p]

Did you Invoice through Sales/Invoicing? If you entered a receipt against the invoice, then voiding the invoice doesn't affect the receipt. The receipt would have to be voided as well (assuming you actually didn't get any money).

[MannyM]

Yes we invoiced thru Sales Invoicing. But that's the problem - opening Cash Receipts shows the receipt as being voided, but it still shows up in the Cash Receipts Journal.

thanks

[Lisa_p]

Hmmm, I'm testing this in 2004 and if a payment has been applied, you can't void the invoice. And you can't "void" the receipt. I'm confused.

Can you go through your exact chronology again?

[MannyM]

Lisa,

I am confusing you, I'm sorry. My heading should have said "voided invoice shows receipt in Cash Receipts Journal".

This is what we did - as far as I can remember anyway. We invoiced the customer, but NEVER entered the receipt (at least that's what I remember, or like you say, we would have been unable to void the invoice). Then we voided that invoice. Then we printed the Cash Receipts Journal, and the amount from that invoice showed up, which it should not have since the invoice was voided. Then we opened Receipts and that payer was referenced there as having paid the amount.

Anyway, what we did just this afternoon, was we opened the Receipts window again, pulled up that transaction, and "deleted the record", and now the everything seems fine. But it is odd that this even happened in the first place.

Thanks

Manny

[TheWolf]

When you void an invoice it creates a reversed entry invoice and then it automatically ties them together via a 0 dollar receipt. Similar to doing a mnaual credit memo and then having to go to receipts and attach it to the outstanding invoice. If you want to get rid of it you will need to delete the o dollar receipt, delete the void invoice and then delete the original invoice.

[MannyM]

Tom,

But we have voided invoices in the past, and this has never happened before, so we have never had to do what you say we need to do, until now. So quite perplexing.

But thanks nevertheless to both you and Lisa.

Manny

[Jim Dale]

Sometimes this forum isn't quite enough, and you may need to talk to someone in support. If this is "new" you may just want to run data verification to make sure there is no unmatched data or corruption. As I read the posts, it seems as though you should have seen what tom describes all along.