Changing General Ledger Account #

[ghight]

Hello all,
When our bookkeeper adds an invoice in Complete Accounting 2003 the "Income" account number automatically pops up in the "GL Account" box and has for years. Recently, an account number that is used for "Office Supplies" pops up in the box. The bookkeeper thinks that there is some type of issue, but I think somebody has messed with something (like the boss who isn't supposed to touch Peachtree). When she types the Income account number back in it stays for a while, then the Office Supplies number starts popping back up seeminly at random. I'm trying to repeat the problem, but I can't seem to get the number to change from anything other than the correct "Income" number. Can anyone clue me in as to why the account number incorrectly changes for some invoices. This is a multi-user environment, so its possible someone is changing it, but again, I can't seem to get the problem to happen so I can troubleshoot it.

If this is a ramble, let me know.

TIA,

[Jim Dale]

There is a default for sales which is probably set correctly. Each customer can be set up with their own sales account. Some customer(s) must be set up with that acct as their sales acct. Maybe because someone "(like the boss who isn't supposed to touch Peachtree)" changed it. Look in maintain customers.

[ghight]

Thanks for the reply. I checked that and it comes up with the correct number listed. The bookkeeper said when she types the client in the invoice the correct GL Account comes up, but when she clicks Apply Ticket to enter the job number, it changes the correct GL Account number to a different incorrect one, Office Supplies!

I've checked the Maintain Job and I can't see any info that would change the GL Account number.

I'm thinking maybe she hit on a glitch. Any other ideas?

Thanks again,

[Jim Dale]

Oh yes. There are account #s affiliated with the expenses on the tickets. You probably want to read up on, or contact a center, like me or one of my competitors about some training

[Jim Dale]

Are you using version 6? Version 11 is out now. It has a lot more features

[ghight]

We have Peachtree Complete Accounting 2003.