Strange problem....Missing options in Reports

[prawla]

Hi, this is the first time I've seen this happening and was wondering what it could be.

Customer using Peachtree Complete Accounting 2004 (SR-1) Build 11.0.01.033

When going into the Reports option under the Accounts Receivables & Payables options some items are missing. For example in the Accounts Receivable the Customer Ledger, Cash Receipts and other report options are missing, only the options with the folders are there (eg. Collection Letters, Customer statements, etc.

The same with the Accounts Payable options, only the folder options are available: 1099 Forms, Disbursement Checks, etc.

Is there any possible reason why this has happened? Any solutions?

Your help is appreciated.

[Dave]

I haven't looked at the security features of Peachtree very closely. If your customer has security set up, check to make sure some of the settings haven't been changed restricting access to certain reports. Another thing I can think of is that someone has deleted some of the reports from the system. Finally, try to copy the reports from another company, even if it's the sample company, to see if the reports show up.

If it's not one of those, then check for an update to see if that corrects the problem.

Dave

[Robert Walraven]

Came across something similar with a customer the other day. Turned out to be a corruption in Peachtree - reinstalling fixed the problem.

You can also try renaming RptData.dat to RptData0.dat so that Peachtree will rebuild this file the next time you start it. RptData.dat is where Peachtree looks to determine what reports are available. If that doesn't work, restore the original file, then try Bellwether Garden Supply to see if the reports show up there. If so, try copying the .frm files from Bellwether to your company.

[TheWolf]

RPTDATA.DAT is only where custom reports are kept. RPTDATAI.DAT is where all standard reports are kept. Try Bob's suggestion and if that does not work, then make a back up, uninstall Peachtree and then reinstall it.

[prawla]

Thank you all for your suggestions.

Since it was an urgent matter, I was unable to receive your replies to try to troubleshoot the problem. I eventually had to uninstall the product and reinstall to get the options back for the customer's use.

I will keep this post "on file" in case this happens again.


Thank you for your assistance.