Printing 2nd Payroll check causes illegal operation

[Mel Bourn]

Running Peachtree Complete Accounting Rel 8 on a Microsoft networked system (4 computers), all running Win98, 2nd ed. When printing payroll checks, after the first check, the 2nd check causes an error message dreaded by all: "This program has performed an illegal operation and will be shut down". We have to reload Peachtree again to print the 2nd check and each time we want to print a check after that. Very annoying.
Does anyone have a fix for this? I have installed the January 2002 update. No help. BEFORE the update, everything worked normally!

Mel

[j dolan]

This is happening to me, too. When you loaded your tax update, did you have to do two updates from the tax 2002 update disk? I did and I'm wondering if I should have done just the tax update. Let me know if anything works.
J

[Mel Bourn]

J. Dolan,

There were two updates: one was the PROGRAM update and the 2nd one (under the 1st) was a tax table update. You did them separately. After that, the printing of the 2nd (3rd, etc) check error happened. Don't know whether to DELETE the entire Peachtree Accounting program or what. Can't remove the update as far as I can see, and need it anyway. I'm running a network and thought that might be the problem. Woe is me.
Mel Bourn

[j dolan]

Mine worked late yesterday!!! I opened a sample company to see if it would crash. It didn't. I noticed that there was a change to hourly employees subtypes. Now you have to classify them as regular hourly or hours based on time sheets. I changed my employees that were hourly to the latter, rebooted the computer and it didn't crash. I ran a payroll this morning by the batch method and it didn't crash either. I hope this helps.
J

[TriciaWorkman]

Originally posted by j dolan
Mine worked late yesterday!!! I opened a sample company to see if it would crash. It didn't. I noticed that there was a change to hourly employees subtypes. Now you have to classify them as regular hourly or hours based on time sheets. I changed my employees that were hourly to the latter, rebooted the computer and it didn't crash. I ran a payroll this morning by the batch method and it didn't crash either. I hope this helps.
J


Thank you for the information. I just logged on as a new user and I really hope this helps me. I'll check this out tomorrow and let you know if it works.

Hope it helps Mel Bourn- I know the frustration of it all!

[Mel Bourn]

J. Dolan and Trish,

J. Dolan's suggestion worked for us. Changed the hourly employees to hourly from timesheet and that solved the error problem on printing 2nd (and more) checks. Many thanks.

Mel Bourn

[TriciaWorkman]

Unfortunately, this did not solve my problem entirely. Most of our employees are salary or commmission type. I changed the hourly employees to time ticket employees and was able to print their checks individually without a crash. It was when I tried a salary type employee that my system would lock up entirely.
Because I print different employees checks on different days of the week I will have to use a batch method and change the Employee ID numbers to categorize them by pay method and then select a range that will work.
I had never printed employee paychecks by Batch before so this has been a new experiance.
I am hoping someone from Peachtree will read this post so that they may be able to correct the problem in the future.

Thanks, again.

Trish

[Mel Bourn]

Tricia,

Try changing your printer to HP-4. That fixed our printing problem of multiple checks. Who would think that such a ridiculous "fix" would solve this vexing problem. We paid $218 to find this out from Peachtree. How nice of them to let people know.

Mel

[TriciaWorkman]

Thank you. I will try it this weekend.

[salkay]

Tricia - the message from Mel should have worked. Rule of thumb for Ptree - if you get the message - it caused an illegal function....... 99% of the time it is due to an incompatible print driver. keep you printer but degrade the driver....

[TriciaWorkman]

I have an HP4100. I tried changing my printer withing Ptree Payroll. It was not allowed. Is there somewhere else I could do this? Do I have to change it in MY Computer - Printers, etc. How would this effect other programs?

Thanks

[salkay]

the 4100 and the 2100 are a problem with peachtree. you need to do into the design of the check to overwrite the default printer. however, you will need to load an additional printer in the add a printer screen. i would load the hp3 or hp4.

let me know.

carrie