Accounts Rec. Aging

[DKelly]

I ahve an invoice on the aging that won't go away! The original invoice is from 1997, so I can't make any changes to it. The invoice shows up with a credit balance on my aging, however when the invoice is pulled up on the system, (through the edit tab in the Invoices section of tasks) it shows up as paid. I cannot pull the invoice up in the payments window, so I cannot make any adjustments to write this off. Its like the general ledger has it recorded as paid and the aging has it as open. I have inherited this problem, so I am not sure how it came to be exactly. And anyway, I cannot make any changes to the Invoice, the system will not allow me. I hope I have been clear, I have been trying to fix this for some time.

[gale]

run the Invoice payment Syncronizaton test Accounts payable
check in help for Integrity Check/Repair

Make sure to do a Back up
You may want to practice in the sample company

[DKelly]

Thanks for responding Gale, unfortunately I don't know what you mean by Invoice payment sycronization test accounts payable... Please explain. Any help is appreciated, thanks again, Diane.

[gale]

you need to check in the HELP section for Integrity Check/Repair
and you will see iformation about Invoice payment Syncronizaton test Accounts payable

[Markr1306]

Why would he be using the sync test for Accounts payable, wouldn't it be accounts receivable since he is talking about ar aging not ap aging

[gale]

Markr1306


you may be right ----If it is on the the AR side do the Account REceivable test

[Diane Koers]

Diane,

If the Invoice / Payment sync test doesn't fix the problem and if this is on the AR side, look and see if the invoice has a number assigned to it. If not, print the invoice, but be sure and print it through the Reports menu, because it won't let you print the invoice by pulling it up. Then see what shows up on the Receipts tab for the customer...