same customer

[swiltenburg]

If I have already saved two different customer id's but they are the same customer, is there anyway I can erase one and just use the other id. The problem I am having is when I try to delete either of them it says it can't delete cause there is a journal entry but when I go to journal entry to try to earse one there aren't any entries saved. :confused:

[CraigFL]

The reason why it won't let you erase is because at one time you must have sold something to them, accepted a payment from them or did some other financial transaction that used that customer name. What I do, and it may be a lot of work, is to find the transaction(s) and change the customer to the other one. You have to be careful when doing this in different periods to keep everthing the same. If you use Quotes that turn into Sales Orders and then Invoices, you may end up deleting transactions to change the customer and this is where the care comes in...

[rick Prindivill]

To find the transactions associated with either customer, go to REPORTS - Accounts Receivable - Customer Ledger. On the FILTER screen select the report date range (FROM & TO), openning up the FROM DATE to read January 1, 1990 and the TO DATE should be the current date (today). This report will then list all transactions associated with this customer ID, even those in closed years.