Prior Year Customer Refunds Reappearing

[BAMPH]

Hello,

Customer currently uses Peachtree Quantum 2010 SR1. They have been with Peachtree for a while and would have previously used Premium ???? and prior to that Complete ????.

They issue refund cheques to customers by using the Tasks | Payments window and using a Customer ID as opposed to the more usual Vendor ID. They later use the Tasks | Receipts window to apply the refund transaction to the outstanding credit on the customers account and all has been well with this method for years.

Suddenly, refund transactions from 2005 are showing up on the Aged Trial Balance report and are causing the report not to balance with the GL. (we believe that possibly a YearEnd close & purge may have triggered this but can't be sure).

My findings so far, leads me to believe that somehow the Receipt transaction - where we apply the refund and the credit on the customer account to each other so as to allow them to clear off the account - got messed up. The tick is no longer on the refund transactions and as the transaction date is so far in the past, peachtree is not allowing the transaction to be modified.

I tried running the standard Data Verification, Repair Company and the Integrity tests - but no improvement.

<> Has anyone experienced this ?
<> Any suggestions as to the cause and more importantly the cure ?

Regards, Pete

[rick Prindivill]

You may want to talk to the host of this forum. Click on the Data Damaged Icon at the top of the screen and have them review your data situation.

[dan gul]

We have a similar situation with AP. The dashboard shows a long list whereas the AP aged report does not. We tried everthing possible and left it as it is because it does not affect BS or AP aged report.

[vigorcnc]

I have the exact same problem. we issued a refund cheque back on 1999. now its showing in our aged receivables. i tried purge wizard but it did not work.

[rick Prindivill]

When you purge, you must indicate that you do NOT Reconcile any CASH Accounts. Otherwise, you will realize a very diminished purge effect.

[vigorcnc]

I restored and tried again. but these transactions are still there. The funny thing is that when i looked up on the customer accounts their balances are zero. And also, one of transactions (check number) appears on payments of a vendor.