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Old 02-20-2018, 01:08 PM
SUNY Purchase SUNY Purchase is offline
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Join Date: Apr 2015
Posts: 1
Red face SAGE 2016 freezing.

Sage keeps freezing on one of our desktops, an HP EliteDesk 800 G3 SFF, running windows 10 ver1709.

Pervasive Service has been stopped/started, repaired in control Panel Programs and Features, uninstalled/reinstalled in programs and features.

Sage 2016 uninstalled/reinstalled. Desktop Reimaged.

Sage 2016 keeps freezing. here are event viewer logs.

1st instance at 953:33 am 2/20/18:

Faulting application name: Peachw.exe, version: 2016.2.0.184, time stamp: 0x5695ca0c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00200079
Faulting process id: 0x3004
Faulting application start time: 0x01d3aa5a4f479101
Faulting application path: C:\Program Files (x86)\Sage\Peachtree\Peachw.exe
Faulting module path: unknown
Report Id: b052e2f7-f5b0-41e6-a980-8105242f7c86
Faulting package full name:
Faulting package-relative application ID:

2nd instance at 10:05:09 AM 2/20/18:

Faulting application name: Peachw.exe, version: 2016.2.0.184, time stamp: 0x5695ca0c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0050002e
Faulting process id: 0x16c0
Faulting application start time: 0x01d3aa5b54c36168
Faulting application path: C:\Program Files (x86)\Sage\Peachtree\Peachw.exe
Faulting module path: unknown
Report Id: dfccb84b-c10d-4855-bb8c-7fb9fc2cde29
Faulting package full name:
Faulting package-relative application ID:

3rd Instance at 10:20:37 AM 2/20/18

Faulting application name: Peachw.exe, version: 2016.2.0.184, time stamp: 0x5695ca0c
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000002
Faulting process id: 0x15b4
Faulting application start time: 0x01d3aa5e15f7aa0e
Faulting application path: C:\Program Files (x86)\Sage\Peachtree\Peachw.exe
Faulting module path: unknown
Report Id: 9bb2b248-ef8c-4be0-959d-a3cd16d66439
Faulting package full name:
Faulting package-relative application ID:


anything obvious in the logs? TIA.
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  #2  
Old Today, 09:20 AM
jdierkhising jdierkhising is offline
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Join Date: Jun 2004
Location: Minneapolis
Posts: 430
This is an issue with the Win10 Fall Creators update. The work around for Sage is to close the program, right click on the icon and choose properties and then the compatibility tab. Check the box to Run as Windows 8 and choose Apply/Ok. Then launch the program only using that icon.
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